‘Wuling Siaga Banjir’ Ready to Serve Customers in the Rainy Season
17 December, 2021
Providing services with ease and safety for Wuling customers affected by the flood.
Jakarta, 15 December 2021 – To provide a sense of security to customers in the rainy season, Wuling Motors (Wuling) launched a customer care program titled 'Wuling Siaga Banjir'. This program is valid for all Wuling customers until January 31, 2022. In collaboration with dealer partners throughout Indonesia, Wuling provides free towing fees for units affected by flooding from the incident site to the nearest dealer and 50% discount for replacement of certain spare parts with terms and conditions apply.
"The 'Wuling Siaga Banjir' program is presented as a form of our concern for customers in this rainy season. Through this campaign, we hope that customers can use it to get after-sales service at a more affordable cost to restore the condition of their vehicles after being affected by floods so they can continue driving towards a better life in line with the spirit of ‘Drive For A Better Life’," said Taufik S. Arief as Aftersales Director of Wuling Motors.
In this program, Wuling also provides free towing services for units affected by flooding which requires immediate action to the nearest Wuling dealer in several cities. In addition, for customers throughout Indonesia whose units are affected by flood, if the total replacement of certain spare parts still in range with the maximum amount of IDR 8,000,000, then the customer is entitled to a 50% discount. These spare parts include pistons, piston rings, valve, connecting rod, metal bearing, engine gasket, electrical harness, modules, sensors, actuators, motor starter, and alternator.
The 'Wuling Siaga Banjir' program applies to customers’ vehicles that are affected by floods and not covered by insurance or caused by human error. One customer can only join this program once during the period (no repeat claims). The level of damage that can be handled is classified as follows: light (with the flood height to the bottom of the carpet), medium (with the flood height to the back of the seat), and heavy (with the flood height up to the roof of the vehicle).
"Go have 'Wuling Siaga Banjir' immediately if your vehicle is affected by a flood disaster to get affordable service until the end of January 2022," added Taufik S. Arief.
For more information about the 'Wuling Siaga Banjir' program, please access the Wuling.id website and contact Wuling Customer Assistance at 0800-100-5050 (free of charge).
About Wuling Motors
Wuling Motors was officially established in Indonesia in July 2017. The company's long-term commitment is shown through the inauguration of a 60-hectare factory and Supplier Park in Cikarang, West Java. The first product from Wuling Motors, the Confero series which was launched in August 2017, has received the ICOTY 2017 award in the small MPV category, ICOTY 2018 in the Best Value for Money category by Mobilmotor Magazine, and the Rookie Of The Year version of the OTOMOTIF AWARD 2018. Then, Cortez was debuted February 2018 won the Best Medium MPV title at ICOTY 2018 by Mobilmotor Magazine, and Best Total Cost Ownership Medium MPV at the 2019 Gridoto Award. Cortez CT also won the Best Medium MPV title at the 2019 and 2020 Gridoto Awards as well as the Best of Medium MPV Gasoline version of the OTOMOTIF AWARD 2019 and 2020. Wuling Motors also presents its first Light Commercial Vehicle (LCV) product through Formo which was introduced in November 2018. Wuling's fourth product, Smart Technology SUV, Almaz, was launched in February 2019 and has won various awards. Starting from the 2019 Innovation Appreciation in the Technology category by Koran Sindo and Sindonews.com, Carvaganza Editors' Choice Award 2019, FORWOT Car Of The Year 2019, Car of The Year and Best Medium SUV version of the Gridoto Award 2019, the first title in Indonesia from TRAS N CO Indonesia and INFOBRAND.ID, awards in the 'The Best Innovation in Marketing' category from the 2020 Marketing Awards, and Indonesia Digital Popular Brand 2021 from INFOBRAND.ID. Wuling Almaz RS, which carries the intelligent digital car concept, has also received the title Car Of The Year 2021 and Best of High SUV Gasoline from Tabloid Otomotif and TOP Innovation Choice Award 2021 from TRAS N CO Indonesia and INFOBRAND.ID. Wuling Motors is committed to continuing to provide products and services that meet the needs of the Indonesian people.